Refunds & Returns Policy

Our Returns Policy includes the rights you have under the Australian Consumer Law (see below) and provides you with additional benefits in addition to those rights, because we get down like dat.

Your rights under the Australian Consumer Law:

'Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. 
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.'

If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will happily refund your money or exchange the product upon presentation of your proof of purchase. 

The best way to obtain a refund or exchange is to contact us via the following form (https://strangelove.com.au/pages/contact) where our team will be able to assist you immediately. Alternatively, you can email us at info@strangelove.com.au

Proof of purchase must be provided to obtain a refund/exchange and the product must be in a saleable condition. Saleable condition is defined as:

  • Within its use by or best before date.
  • Packaging in its in original, undamaged condition.
  • No heat damage

All our outbound shipping is free, although you will be responsible for returning the goods to our warehouse located at:

StrangeLove Beverage Co

45 Vella Drive, Sunshine West VIC 3020

Please also allow up to 3 business days for your refund to be processed after the product has been received at our warehouse.

You agree that you cannot change or cancel an order after it has been placed, but if the order has not been dispatched we will make an effort to accommodate your request. If you wish to change or cancel your order please contact our Customer Service Team as soon as possible on 1300 71 20 81.

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