Can't find an answer to your question? Drop us a line during business hours on 1300 712 081 or email info@strangelove.com.au and one of our incredibly unattractive team members will get back to you.
Frequently Asked Questions
Filter Posts
Are your products Vegan and/or Gluten Free?
Yes. Because our products are soft drinks, they generally don’t eat any animal products or gluten at all. They also, thankfully, don’t contain any.
Where are your products made?
Our products are all made in regional Victoria, near the Macedon Ranges. We picked that spot because the water is pure, the cows seem happy and we think it will make a nice place to see out the rest of the apocalypse.
Why aren’t your products Organic??? I’m very, very angry about this.
Really your anger is probably not about this, but we can only help by trying to make you nice drinks, therapy is currently sold separately. We were once, in a galaxy far away, fully Certified Organic, but it was very constricting as most of the ingredients we need to make interesting products aren’t grown locally (or in big enough quantities) to satisfy our production. One day, we had to decide whether to buy Organic Ginger Juice from China or non-Organic Ginger Juice from Buderim, QLD. We ultimately thought it was more important to support our local farmers than tick a box, because everyone knows that organic products in China aren’t even that organic 😉. That said, we still often use organic ingredients, we are just not certified Organic.
Why aren’t you answering my question right NOW. Don’t you know how important I am and that I have nothing better to do than send annoying emails???
It is because we are currently playing a drinking game based on who got the most amount of annoyed, angry emails this week. So we extend our gratitude to you, furious denizen of the interweb – you just scored someone here at StrangeLove HQ an extra Paloma. If you’d like to email one of our competitors please click here or here.
What payment methods can I use?
We currently accept Paypal and all major credit cards.
Can I modify or cancel my order?
Yes, but time is of the essence friend! The sooner you can let us know, the sooner we can go and talk to the carrier pigeons currently getting ready for the long flight to your house. Send us an email to info@strangelove.com.au with your order number and what you would like to amend.
How long will an order take to process?
We aim to get all online orders out within 2 business days. As drinks are a heavy, bulky item – delivery times can vary. Usually 2-3 days for most metro areas and up to a week for regional areas.
I received an incorrect item, what should I do?
You should complain to us in a superior & smug (yet still polite) manner and we will fix the problem faster than you can say “Someone is getting fired for this”. Please don’t be rude to our staff, they are genuinely lovely people who just want you to be surrounded by nice drinks.
I placed my order today, why isn’t it at my house yet?
Such a great question.
Einstein showed that nothing that has a mass will ever surpass the speed of light – and especially not tonic water driven around by a subcontracted delivery driver in a 1997 Isuzu Van. Be patient friend, your drinks will arrive – hopefully in one piece……
So a Courier Broke My Stuff. What Now?
There will probably be a flurry of emails between us, the courier and yourself that will be very confusing for everyone - but stay calm. You will either receive a refund or will resend the original order and hope we get a driver with a basic comprehension of physics and the effect of gravity on the chemical structure of glass.
I really didn’t enjoy one of your products? What should I do?
Get your taste buds checked! In all seriousness, some of our products (we are looking at you Smoked Cola) can be polarising. People either love them or hate them, but we like to make interesting drinks that push the boundaries of flavour and imagination. If you really didn’t like one of our drinks send us some feedback to info@strangelove.com.au and we will try and make you happy. Happy customer = happy StrangeLove.
There is a problem with one of your products, it tastes weird. What should I do?
Please send us a photo of the best before date located on the side of the bottle. This will enable us to track the batch number and check any quality control samples we have set aside. Email us photos, place of purchase and a description of the problem to info@strangelove.com.au and we will get this rectified for you.
I am having trouble locating a particular product. What should I do?
The easiest and best way to get a product is to buy it on our website. Because we have a heap of products, it is unusual for a retailer to stock every product in our range. It is even harder to keep track of who stocks what. That said, you can find StrangeLove in all Dan Murphy’s nationwide as well as selected Liquorland, BWS, Coles Local, Independent Supermarkets and Woolies locations.
Infrequently Asked Questions
Filter Posts
Should I call my first born son Damo?
Damo is a beautiful name, if your son is being born in 1984 and holds aspirations to be a petty criminal who loiters around the Craigieburn train station scabbing Winfield Blue cigarettes.
Is the founder of StrangeLove a handsome man?
If you find one of those old potato's you find in the back of the cupboard, that's kind of grey and sprouting weird growths from it's torso attractive, then yes, he is the handsomest.
HELP! I am having an existential crisis - what should I do?
Howl at the full moon, re-align your chakras, feng shui your living room, watch an episode of Dr.Phil and most importantly, pour yourself a drink.
Where is my mind?
Security footage suggests that you left your mind on the Revolver nightclub dance floor at approximately 10.23am, Sunday 7th July 2022. Check there.